Customer Support Technician

JP Sá Couto is looking for a Customer Support Technician!!!

Do you love the Information Technology area? Do you have knowledge and experience in hardware and software troubleshooting? Do you have a strong customer satisfaction orientation? Do you love working in a team?

Do you want to work in a company that leads the way in implementing classroom technology projects worldwide?  

Then you are the person we are looking for! 

This is the challenge we have for you: 

• Answering and logging customer requests for assistance;

• Follow up on these requests, responding in a timely manner;

• Record all occurrences and update, process and monitor them according to the defined objectives;

• Diagnose, repair and configure computer equipment;

• Draw up documents relating to the diagnoses and repairs made;

• Ensure internal communication in order to promote the connection of all activities in the supply chain, with a view to the effective and efficient resolution of situations;

• Monitor the management of the Reverse Logistics process (return of material to the manufacturer);

• Follow up and monitor the relationship with suppliers and subcontractors.

What is important to us: 

• 12th year in the area of computer science (preferred);

• Experience in detecting and resolving computer hardware and software malfunctions;

• Experience in performing Technical Service functions or in Customer Technical Support areas;

• Knowledge of computer hardware and architecture;

• Knowledge of electronics (preferred);

• Communication skills (oral and written);

• Good knowledge of English and Spanish (B1 or B2 level);

• Results-oriented and customer-oriented.

Place of Work: Perafita - Matosinhos.

If you are the person we are looking for, send us your cover letter and your resume until July 21st.

Join our team and be part of a fantastic story!